Do people need a SwanShare account to verify a credential?

No. Verification is public and free — anyone can check a credential with just its verification ID or the credential file, without an account and without trusting SwanShare.

What actually stops someone forging a credential?

Each credential is signed with your organization's private key using RSA-PSS. Without that key a valid signature can't be produced, and changing even one character breaks the SHA-256 fingerprint — so tampering is always detectable.

Is this really on a blockchain?

Every credential's fingerprint is written to a tamper-evident, hash-chained ledger with proof-of-work. You can additionally anchor batches to a public blockchain (EVM) or OpenTimestamps. We're upfront that the built-in ledger is the default and public-chain anchoring is opt-in.

Can I revoke a credential after issuing it?

Yes. Revoke it in the dashboard and public verification reflects the revoked status immediately and honestly.

Which standards do you support?

Credentials export as W3C Verifiable Credentials and Open Badges 3.0, so they work with other wallets and verifiers — not just SwanShare.

How do e-signatures work?

Upload a multi-page PDF, place signature/date/text fields for each signer, and send tokenized links (no account needed to sign). When everyone signs, the document is sealed with a certificate of completion and anchored to the ledger.

Can anyone verify a sealed document without logging in?

Yes. Go to Verify → Signed document on the homepage (or /verify-document), upload the signed PDF, and SwanShare checks the fingerprint, issuer signature, and ledger anchor — no account required.

Refund & Cancellation Policy

Last updated: June 2026

Subscriptions

Paid plans are billed monthly in advance. You can cancel anytime from Billing & plans; cancellation stops future renewals and your plan stays active until the end of the current billing period.

Refunds

If you were charged in error or experienced a billing problem, email [email protected] within 7 days of the charge and we’ll review it and issue a refund where appropriate. Because verification and issuance are delivered immediately, we generally do not refund partial months of usage once credentials have been issued.

How refunds are processed

Approved refunds are returned to your original payment method via our payment processor (Razorpay), typically within 5–7 business days.

Free plan

The Free plan is free forever within its monthly limits — no payment, nothing to refund.

Questions? Email [email protected].